Privacy Policy
and Cookies

Introduction

Welcome to Kanso Inc.

Kanso Inc. (“us”, “we”, or “our”) operates carbonfact.com (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to carbonfact.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“agreement”).

Definitions

The "Company Website" is the website hosted at www.carbonfact.com and operated by Kanso Inc.

The "Visitor" is an individual visiting the Company Website. 

The "Carbonfact Platform" is a Software-as-a-Service solution provided by Kanso Inc. to its Customers.

The "Customer" is a company that subscribed to the Carbonfact Platform provided by Kanso inc.

"Personal Data" refers to any information related to an identified or identifiable individual, including but not limited to names, identification numbers, location data, online identifiers, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

"Usage Data" is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

"Cookies" are small files stored on your device (computer or mobile device).

The "Data Controller" is a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

A "Data Processor" is any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Data Processors in order to process your data more effectively.

A "Data Subject" is an identifiable natural person whose personal data is processed by a controller or processor.

The "User" is the individual using the "Carbonfact Platform" service.

Types of Data Collected

Personal Data

While visiting our Company Website or using the Carbonfact Platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by emailing at hello@carbonfact.com or via a link provided within each communication.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

The Cookies used for the Company Website and the Carbonfact Platform are listed below.

Use of Data

Kanso Inc. uses the collected data for various purposes:

• to provide and maintain our Service;
• to notify you about changes to our Service;
• to allow you to participate in interactive features of our Service when you choose to do so;
• to provide customer support;
• to gather analysis or valuable information so that we can improve our Service;
• to monitor the usage of our Service;
• to detect, prevent and address technical issues;
• to fulfill any other purpose for which you provide it;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
• to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• in any other way we may describe when you provide the information;
• for any other purpose with your consent.
  
  

Retention of Data

• We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
• We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Kanso Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

In particular, we may employ third party companies and individuals to facilitate our Service (Data Processors, or Service Providers), provide Service on our behalf, perform service-related tasks or assist us in analysing how our service is used.

These third parties may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

You will find more details on the involved Data Processors below, for both the Company Website and the Carbonfact Platform.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

• Disclosure for Law Enforcement.

  Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

• Business Transaction.

  If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

• Other cases. We may disclose your information also:

  • to our subsidiaries and affiliates;
  • to contractors, service providers, and other third parties we use to support our business;
  • to fulfill the purpose for which you provide it;
  • for any other purpose disclosed by us when you provide the information;
  • with your consent in any other cases;
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at hello@carbonfact.com.

In certain circumstances, you have the following data protection rights:

• the right to access, update or to delete the information we have on you;

• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

• the right to object. You have the right to object to our processing of your Personal Data;

• the right of restriction. You have the right to request that we restrict the processing of your personal information;

• the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

• Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

• You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to CalOPPA we agree to the following:

• users can visit our site anonymously;
• our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
• users will be notified of any privacy policy changes on our Privacy Policy Page;
• users are able to change their personal information by emailing us at hello@carbonfact.com.

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

For the Company Website

The following information about Data Processors, Cookies and collected data apply to the Company Website.

Data Processors

Hubspot

Hubspot is used to provide this website and we use it as our CRM solution. Depending on your interactions with the website (for example when filling a form to receive a document, register to an event, or when interacting with the chatbox), it may collect Personal Data.

Hubspot includes an Analytics service that collects Usage Data to help us understand the use of our website so we can improve it and your experience.

For more details about their privacy practices, you can find their Privacy Policy here.

Analytics

The following services are used to monitor you interaction with our website to improve your experience. We only collect data through these services if you give your consent using the cookie banner that will appear on your first visit.

• Google Tag Manager
  Google Tag Manager (GTM) is a tag management system that helps manage website tracking tags and scripts.
• Google Analytics
  The most common analytics solution, provided by Google. You can read more about how Google privacy practices here.
• LinkedIn Insights Tag
  A tracking code that allows businesses to measure the success of their LinkedIn advertising campaigns and better understand the behavior of their website visitors.
• Leadfeeder
  A sales and marketing tool that helps businesses identify and track website visitors to generate leads and improve conversions.
• Clearbit
  We use Clearbit to enrich our customer data by providing deeper insights into our users' profiles, enabling us to tailor and enhance the user experience on our platform.
• Hotjar
  We utilize Hotjar to gather user feedback and track user behavior, helping us understand and improve our website's usability and user experience.
• Segment
  We use Segment to collect, unify, and route our user data to various analytics and marketing platforms, enabling us to gain a comprehensive understanding of user interactions and improve our services.

Cloudflare

We use Cloudflare to improve our website's performance and security. Cloudflare may collect and process certain personal data, which typically includes IP addresses, system configuration information and other data about traffic to and from our website. This data is essential for Cloudflare to provide its security features, optimize delivery speeds, and help diagnose problems with its service.

For more detailed information on how Cloudflare processes personal data, please refer to their privacy policy.

Cookies

First-party cookies

First-party cookies are set by the visited website. They cannot be accessed by external services to identify you when you're navigating on other websites.

• __cf_bm - Hubspot session
  Those cookies are used by Hubspot to identify your as an unique visitor and track your visit during the duration of your session. Retention: 30 minutes.
  The first-party cookie (only accessible by this website) is required to enable the proper functioning of the website.
• __cfruid - Cloudflare user identification
  Used by Cloudflare for identifying trusted web traffic. Retention: browsing session.
• __cfuvid - Cloudflare rate-limiting
  Used by Cloudflare to enable rate-limiting protection. Retention: browsing session.
• __hs_cookie_cat_pref - Hubspot consents
  This cookie is used to store the category of consent you've given via the cookie banner. Retention: 6 months.
• hssc, __hssrc, __hstc, hubspotutk - Hubspot tracking
  Used by Hubspot for tracking visitors and sessions, and for determining if the session number and timestamps need to be updated. It's also used for keeping track of a visitor's identity.  Retention respectively: 30 minutes, end of session, 6 months, 6 months.
• _ga, _ga_..., _gcl_au - Google Analytics
  Used by Google Analytics to distinguish users and to store and update a unique value for each page visited. Retention respectively: 1 year, 1 year, 4 months.
• _hjSessionUser_..., _hjSession_... - Hotjar
  Used by Hotjar to maintain a user's session state across page requests and to track user behavior on the website for user experience improvement purposes. Retention respectively: 1 year, 30 minutes.
• _ajs..., _cb... - Segment, Clearbit
  Used by analytics and marketing services by Segment and Clearbit, used for tracking anonymous user data and group information. Retention: 1 years.

Third-party cookies

Third-party cookies are set by external domains, primarily for tracking and advertising purposes. For example, they can be used to measure the impact of LinkedIn advertising campaigns.

• bcookie, li_gc, li_sugr, lidc - LinkedIn
  LinkedIn enables third party sites to include some of its services such as Insight Tag, post embeds, Apply with LinkedIn and Sign In with LinkedIn. These services use a subset of cookies listed in this table. Retention respectively: 1 year, 6 months, 3 months, 1 day.
• __cf_bm - Hubspot session
  Retention: 30 minutes.

For the Carbonfact Platform

The following information about Data Processors, Cookies and collected data apply the the Carbonfact Platform.

Data Processors

Auth0

Usage: Auth0 is used for authentication and authorization services. It enables us to improve the security level of our platform by outsourcing this key security component to a dedicated and specialized service.

Personal Data Collection & Processing: email addresses, SSO identifiers, for secure user authentication.

Data Location: EU.

Link: Auth0 Security, Privacy and Compliance

Cloudflare

Usage: Cloudflare provides content delivery, security, and DNS services for web traffic optimization and protection. In particular, we enabled the following security features on all our services:

• Web Application Firewall (WAF)
• Rate-limiting
• DDOS-Protection

Personal Data Collection & Processing: IP addresses, system configuration information, used for enhancing security and website performance.

Data Location: Global network presence.

Link: Cloudflare Trust Hub

Google Cloud Platform (GCP)

Usage: GCP hosts cloud services and infrastructure, supporting computing, data storage, and application development. Our main uses of GCP are:

• Data warehouse (BigQuery)
• Data processing (Cloud Functions, Compute Engine)
• Databases (Cloud SQL)
• Object Storage (Cloud Storage)

Personal Data Processing: User identifiers (including emails), first and last name, IP addresses, technical logs, service usage data. Used for providing the service (hosting infrastructure).

Data Location: EU.

Link: Google Cloud Trust Center

Heroku

Usage: Heroku hosts Carbonfact Platform API servers.

Personal Data Processing: User identifiers (including emails), first and last name, IP addresses, technical logs, service usage data. Used for providing the service (hosting infrastructure).

Data Location: EU.

Link: Heroku Security

Logflare

Usage: Log management, enhancing monitoring and debugging.

Personal Data Processing: Application technical logs, including IP addresses and request details (e.g. browser information, request parameters).

Data Location: Logflare does not store the collected data, which is stored in our data warehouse (GCP).

Link: Logflare Privacy Policy

Posthog

Usage: Posthog is used for product analytics, offering insights about how our product is used.

Personal Data Collection & Processing: User identifier (email address) and activity data. Used for providing customer support in case of bugs or technical issues, and improving our service.

Data Location: EU.

Link: Posthog Privacy Compliance

Postmark

Usage: Postmark handles transactional emails, ensuring reliable delivery of notifications and communications.

Personal Data Collection & Processing: Email addresses, used for sending and tracking emails.

Data Location: USA.

Link: Postmark Security

Sentry

Usage: Sentry provides error tracking and monitoring for applications, helping identify and fix issues proactively.

Personal Data Collection & Processing: User identifier (pseudonymized, so it's not personally identifiable without other sources of data which are not accessible to Sentry), application technical logs and user interactions. For monitoring and debugging purposes.

Data Location: EU.

Link: Sentry Security & Compliance

Vercel

Usage: Vercel offers cloud services for static sites and Serverless Functions, focusing on frontend frameworks and CDN.

Personal Data Collection & Processing: technical data such as IP addresses, browser information, technical logs, and usage metrics to provide the Carbonfact Platform service (hosting infrastructure), ensure optimal service performance and security, and enhance user experience.

Data Location: Global.

Link: Vercel Security

Other Data Processors

Those Data Processors are not systematically used to provide the Carbonfact Platform service and depend on the specific requirements of the Customer.

Couchdrop

Usage: Couchdrop serves as a cloud-based file transfer solution compatible with the SFTP protocol. This Data Processor is optional and only activated for customers requiring a SFTP connection.

Personal Data Collected: User login (may be defined so that it is not personally identifiable).

Processing: Data is used for authenticating with the service.

Data Location: USA.

Link: Couchdrop Security & Privacy

Hubspot

Hubspot is used on the Platform to provide the user support chatbox. Personal data will be transferred to Hubspot for this feature to work. 

Personal Data Collected: User identification (e.g. email address) and messages exchanged with the support via the chatbox (including uploaded files).

Data Location: USA.

For more details about their privacy practices, you can find their Privacy Policy here.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at  hello@carbonfact.com.